Display of Specified Commercial Transaction Law
- distributor
- WIZARD Co., Ltd.
- Operation manager
- Masao Kozumi
- address
- 〒100-0006
1-12-1 Yurakucho, Chiyoda-ku, Tokyo Shin-Yurakucho Building 11F PPY
- telephone number
- 03-4588-6826
Weekdays 11:00-12:00/13:00-17:00
(Excluding Saturdays, Sundays, national holidays, and company-designated holidays)
- mail address
- info@wzd.tokyo
- Necessary payment other than goods
- Hokkaido and Kyushu 1,100 yen
- Chugoku/Shikoku 900 yen Okinawa 1,700 yen Others nationwide 770 yen Please note.
*If you place an order for a "regular immediate delivery product" and a "product with an estimated shipping date" in the same cart, we will ship the product with the latest delivery date together. increase.
- How to order
- You can order from the shopping cart.
*Sales may end without prior notice depending on product availability. Please note.
*This site can be accessed from PCs, smartphones, and mobile phones. (On some mobile phones, problems such as the page not being displayed properly may occur. In that case, please access from a computer.)
- payment method
- ・Credit card payment (VISA, MASTER, JCB, American Express, Diners)
- Due date for payment
- ・ Convenience store payment: Please make payment within 5 days including the day you ordered. Your order will be completed upon confirmation of payment.
- Delivery time
- After receiving the order, we will deliver the product in about 5 to 10 business days.
(Excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and Obon)
*For [Reserved products] and [Made-to-order products], please check the estimated delivery date on each product detail page.
- delivery company
- Sagawa Express Yamato Transport Japan Post Nippon Express * Basically, we deliver by "Yamato Transport".
*You cannot choose the shipping company.
- delivery status
- After receiving the "shipment notification email", you can check the "shipment number" in the order history on My Page.
- Cancellation/return/exchange
- You can cancel your order if there is a delay of 30 days or more from the scheduled shipping date for the products you have reserved or ordered, or if we inform you on this site. If you wish to cancel your order, please contact us from the inquiry window on this site.
- Even if you wish to exchange, if the same product cannot be prepared due to limited production or discontinued production, we will refund your money. Also, please note that the replacement product will be shipped/refunded after it arrives at our company.
- We will accept only if the delivered product is defective or different from the ordered product. (Only if you contact us within 7 days from the arrival of the product.) We do not accept cancellations or returns due to customer convenience. Please be aware of this before placing an order.
- Regardless of the preceding paragraph, the following products cannot be canceled, returned or exchanged.
- Products that have been opened and used
- Blind products whose shape and type can be confirmed even if they are unopened
- Items that have passed more than 7 days after delivery
- Products that have been scratched or soiled by the customer
- Products without packages (bags, cases), product tags, etc.
- Products that are produced and processed according to orders, such as custom-made products and products with names. Made-to-order product, limited edition.
- If the condition at the time of return is significantly different from the condition at the time of delivery.
- Other products that clearly state that they cannot be returned on the product page. Exchange may not be possible. We may ask you to confirm the actual photo by e-mail etc. in advance. Please note.
In addition, when exchanging blind products, the design will be handed over at random, and exchanges with the same design will not be compensated.
- If there is an obvious defect in the product or if the product is incorrect, we will bear the shipping costs for returning the product. In addition, in the case of returns or exchanges due to customer's convenience, the shipping fee will be borne by the customer.